Privacy Policy
Salaam Birmingham Garden Services
Last updated: 12 November 2026
1. Introduction
Welcome to Salaam Birmingham Garden Services.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, request a quotation or use our services.
We provide commercial site clearance, vegetation management, grounds maintenance, garden clearance and related outdoor services throughout Birmingham and the West Midlands.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you can learn how your information is handled and what rights you have.
2. Who We Are
Trading name: Salaam Birmingham Garden Services
Legal business name: Salaam Grounds Maintenance
Location: Birmingham, West midlands
Email: Sales@salaamgroundsmaintenance.co.uk
Website: https://salaamgroundsmaintenance.co.uk
Registered office: 24 - 26, Izabella House Regent Place
Birmingham
B1 3NJ
United Kingdom
Company registration number: 17521566
We are the data controller responsible for personal information collected in connection with our business activities, unless otherwise stated.
For questions about this Privacy Policy or your personal information, please contact us using the details above.
3. Information We Collect
Depending on how you interact with our business, we may collect the following personal information.
Information you provide directly:
Full name
Email address
Telephone number
Residential or commercial property address
Business or company name
Details of the services you require
Photographs or descriptions of your property or outdoor space
Information submitted through our contact and quotation forms
Correspondence by email, telephone or other communication channels
Information relating to our services:
Quotations and estimates
Job specifications and site details
Appointment and booking information
Invoices and payment records
Customer feedback and service-related correspondence
Website and technical information:
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device information
Pages visited
Website usage information
Cookie preferences
Approximate location derived from technical information
The exact technical information collected depends on the website features and tracking services enabled.
4. How We Collect Information
We may collect personal information when you:
Complete a contact or quotation request form
Contact us by telephone, email or messaging service
Request information about our services
Arrange a property inspection or site visit
Accept a quotation or purchase our services
Communicate with us during or after a project
Visit or interact with our website
We may also receive business contact information from property managers, facilities management companies, contractors or other parties who legitimately refer work to us.
Where we receive personal information from another source, we will handle it in accordance with applicable data protection requirements.
5. How We Use Your Information
We use personal information for legitimate business purposes, including:
Responding to enquiries
To answer questions, provide service information and respond to requests for quotations.
Providing quotations
To assess your requirements, arrange site visits, calculate estimates and prepare quotations.
Delivering services
To organise and carry out site clearance, vegetation management, grounds maintenance and related services.
Customer communication
To provide updates regarding appointments, quotations, scheduled work, invoices and completed projects.
Business administration
To maintain appropriate financial records, process payments, manage invoices and fulfil accounting obligations.
Improving our services
To understand customer requirements, address complaints and improve the quality of our services.
Website operation and security
To maintain website functionality, investigate technical problems and protect against misuse.
Marketing
Where legally permitted, we may contact customers or business contacts about relevant services. We will provide appropriate opportunities to opt out, and obtain consent where required.
We do not sell personal information to third parties.
6. Our Legal Basis for Processing Personal Information
Under UK data protection law, we must have a valid legal basis for using personal information.
Depending on the circumstances, we rely on the following bases:
Contract
Where processing is necessary to provide a quotation requested by you, enter into an agreement or deliver services under an existing contract with you.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
These interests may include responding to general business enquiries, maintaining customer relationships, protecting our business, improving our services and managing commercial operations.
Legal obligations
Where we are required to retain or disclose information to comply with applicable laws, including accounting and taxation requirements.
Consent
Where consent is required, including certain marketing communications and non-essential website cookies.
Where processing relies on consent, you may withdraw that consent at any time.
7. Sharing Your Information
We may share relevant personal information with trusted third parties where reasonably necessary to operate our business.
These may include:
Website hosting and technology providers
Wix, our website platform provider
Accounting and bookkeeping service providers
Payment processing providers
Subcontractors or workers assisting with agreed services
IT and communication service providers
Professional advisers
Regulatory authorities where disclosure is legally required
We only share information necessary for the relevant purpose.
Where third parties process personal information on our behalf, we seek appropriate contractual and security protections.
We do not sell or rent customer personal information to advertisers or data brokers.
8. Website Hosting and Wix
Our website is created and hosted using Wix.
Wix may process certain personal information to provide website hosting, contact forms, security, technical infrastructure and other enabled website functionality.
Information submitted through website forms may be stored or processed using Wix services.
Wix's handling of personal information is also explained in its own privacy documentation, available at:
https://www.wix.com/about/privacy
Where we use additional applications or integrations, their processing activities may also be relevant.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites function and, where enabled, provide information about website usage.
Essential cookies
These support core website functions, security and technical operation.
Analytics cookies
If enabled, these help us understand website traffic and how visitors interact with our pages.
Marketing cookies
If enabled, these may help measure advertising performance or support relevant advertising activities.
Non-essential cookies will be subject to the consent requirements applicable to our website.
Where required, visitors will be able to accept or reject non-essential cookies through our cookie consent controls.
You may also manage cookies through your browser settings.
The specific cookies used depend on the website tools and integrations enabled.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Our intended retention periods are:
General enquiries and unsuccessful quotations: Normally up to 12 months after the last relevant communication, unless a longer period is justified.
Customer and project records: Normally up to six years after completion of the relevant transaction or business relationship, where necessary for accounting, contractual or legal purposes.
Financial and accounting records: Retained for the period required by applicable UK tax and accounting legislation.
Marketing information: Until you withdraw consent, opt out, or the information is no longer needed for the relevant marketing purpose.
Website analytics information: Retained according to the settings and retention periods of the relevant analytics provider.
We may retain information for longer where necessary to establish, exercise or defend legal claims or meet legal obligations.
Once information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.
11. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration and disclosure.
These measures may include:
Password-protected business accounts
Restricted access to customer information
Secure website infrastructure
Appropriate account security settings
Secure handling of customer correspondence
Use of reputable service providers
Secure disposal of information no longer required
Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed completely secure.
12. International Data Transfers
Some of our technology and website service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that an appropriate lawful transfer mechanism or safeguard applies where required by UK data protection legislation.
Depending on the circumstances, this may include applicable adequacy regulations or approved contractual safeguards.
You may contact us for further information about relevant international transfers and safeguards.
13. Your Data Protection Rights
Under UK data protection law, you may have the following rights:
Right of access
You can request a copy of personal information we hold about you.
Right to rectification
You can request correction of inaccurate or incomplete personal information.
Right to erasure
You can request deletion of your personal information in certain circumstances.
Right to restrict processing
You may request that we limit how we use your information in certain circumstances.
Right to object
You may object to certain processing activities, including processing based on legitimate interests.
Right to data portability
Where applicable, you may request that certain personal information be provided in a portable format.
Right to withdraw consent
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Rights relating to automated decision-making
You have rights concerning certain decisions made solely through automated processing that produce legal or similarly significant effects.
Not all rights apply in every circumstance.
To exercise your rights, please contact us using the details in Section 2.
We will respond within the timeframe required by applicable data protection law.
You have the right to object to the processing of your personal information for direct marketing at any time.
14. Marketing Communications
We may occasionally communicate information about our services, availability or relevant business updates.
We will only send marketing communications where permitted under applicable UK law.
Where consent is required, we will obtain it before sending marketing communications.
You can request to stop receiving marketing communications at any time by contacting us or using any opt-out mechanism provided.
Opting out of marketing will not prevent necessary communications relating to existing quotations, contracts or services.
15. Photographs and Project Images
During the provision of our services, we may take photographs of gardens, commercial sites, vegetation and completed work.
Photographs may be used for:
Assessing site conditions
Preparing quotations
Recording work progress
Documenting completed projects
Managing customer queries or disputes
Where photographs identify an individual or contain other personal information, we will handle them in accordance with applicable data protection law.
We will obtain appropriate permission or establish another valid legal basis before using identifiable customer or property photographs for promotional purposes.
16. Third-Party Websites
Our website may contain links to external websites or services.
We are not responsible for the privacy practices, security or content of websites operated by third parties.
We recommend reviewing the privacy policies of any external websites you visit.
17. Children's Privacy
Our services are intended primarily for adults, homeowners, commercial customers and property representatives.
We do not knowingly collect children's personal information through our website for marketing purposes.
If we become aware that personal information relating to a child has been collected without an appropriate legal basis, we will take suitable action in accordance with applicable law.
18. Information Required to Provide Services
Certain personal information may be necessary for us to prepare quotations or provide our services.
For example, we may require a contact name, telephone number and property address to arrange a site visit.
If necessary information is not provided, we may be unable to respond fully to an enquiry, prepare an accurate quotation or complete the requested work.
Any optional information will be identified where appropriate.
19. Automated Decision-Making
We do not currently intend to use solely automated decision-making or profiling that produces legal or similarly significant effects on customers.
If this changes, we will update this Privacy Policy and provide any additional information required by law.
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business activities, website functionality, service providers or legal requirements.
Any updated policy will be published on this page with a revised last-updated date.
Where legally required, we will provide additional notification of significant changes.
21. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can investigate and respond.
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
We encourage you to contact us regarding any concerns, but you are not required to do so before contacting the ICO.
22. Contact Us
For questions about this Privacy Policy, requests relating to your personal information or concerns about data protection, please contact:
Salaam Birmingham Garden Services
Birmingham, West Midlands, United Kingdom
Email: sales@salaamgroundsmaintenance.co.uk
Website: https://salaamgroundsmaintenance.co.uk
We aim to handle all privacy enquiries fairly, promptly and in accordance with applicable UK data protection legislation.
End of Privacy Policy